False alarms are accumulated within a rolling 365 day period:
Burglary / Robbery / Panic
Residential / Commercial - Permit Holder:
1st and 2nd False Alarm: No charge
3rd FA and onwards: $252 each
Alarm user, Installation company or Monitoring company have a right to appeal any assessed fee
No Appeal fee required.
Alarm user, Installation company or monitoring company must submit the appeal in writing within 10 business days after the receipt of notice of action setting forth the reasons for the appeal.
Appeal must be entitled “Appeal from Alarm Administrator’s Action”. Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc).
*Submit via email using the Contact Us page or via email firstname.lastname@example.org.
*Be sure to include Permit License #, alarm location address, and incident date(s) in question.
Alarm Program Systems will forward all documents provided by the Alarm user, Installation company or Monitoring company to the City of Placentia’s respective designee to review and render the decision.
City of Placentia designee will inform Alarm Program Systems of any adjustments which need to be made on the account once the appeal decision has been completed.
How to Reduce False Alarms
Be sure to have a good quality alarm system that has been installed by a licensed alarm company.
Continually train all of your employees on the alarm system to ensure they will be familiar with the code and how the system works.
Have your alarm system tested on a regular basis.
Have your alarm company provide you with a cancellation code and make sure all authorized users know it.